04. Support

Go2Group provides technical support for its entire line of products, including Go2Group synapseRT. To help resolve your issue quickly, please provide the following information from your JIRA environment in a ticket on our support site.

Looking to set up a complimentary support session with Go2Group? Click here!

Go2Group technical support is available by telephone, email, and a Go2Group synapseRT-specific customer support ticket system:

• By ticket: jira.go2group.com (Please attach log file above when opening a new ticket)
  • A self-created customer login is required to access the support site above.
• By telephone: +1 877 442 4669
• By email: support@Go2Group.com

For sales support, please contact us on:

• By telephone: +1 877 442 4669
• By email: sales@Go2Group.com

Complimentary Go2Group Support Assistance

Need assistance via GoToMeeting? We're here to help! Go2Group provides complimentary one-hour support sessions aimed at standing up your implementation of Go2Group synapseRT.

Simply contact us with a few times that you are for one (1) hour over the next few days, and we'll take the next steps to set up a time that is mutually agreeable. In addition to your availability, kindly provide responses to the following questions to help us prepare for our discussion:

• Your Timezone
• Version of JIRA
• Version of Java
• OS of JIRA Servers
• Do you have admin access to JIRA, including ability to install files on servers and restart applications?